Feedback Process
At KI Care Ltd, we believe that your feedback is the foundation of continuous improvement. We welcome insights from clients, families, staff, and stakeholders, ensuring that we listen, respond, and take action to enhance the quality of care we provide.
How We Collect Feedback
Client & Family Surveys
Conducted regularly to assess satisfaction and identify areas for improvement.
Care Reviews & Consultations
Clients and families can request adjustments to care plans at any time.
Real-Time Service Feedback
Our digital care platform allows families to provide immediate input.
Staff & Carer Feedback
Monthly meetings and one-on-one check-ins help us support our team.
Anonymous Feedback Option
Share concerns confidentially through our secure online platform.
Complaints & Incident Reporting
We take every complaint seriously and follow a structured resolution process.
What Happens Next? Our Action-Oriented Response
Immediate Action on Urgent Concerns
Any critical issues are prioritised and resolved promptly.
Quarterly Service Reviews
We analyse feedback trends to guide service enhancements.
Training & Staff Development
Staff feedback informs new training and professional growth opportunities.
New Services & Innovations
We adapt our care offerings based on client needs and preferences.
Technology-Driven Improvements
We refine digital care planning, live monitoring, and AI-assisted risk assessments based on insights from families and carers.
Transparency & Accountability – Keeping You Informed
Annual Quality Reports
Insights into feedback received and the improvements made.
Public Testimonials & Case Studies
Showcasing real stories of how we’ve enhanced care.
CQC Compliance & Performance Updates
Ensuring our services meet the highest standards.
Why Your Feedback Matters
Enhances Care Quality
Ensuring safe, compassionate, and person-centred care.
Improves Communication
Strengthening transparency between caregivers, clients, and families.
Empowers Our Staff
Supporting carer development through continuous feedback.