Feedback & Improvement – Your Voice Shapes Our Care
At KI Care Ltd, we are committed to delivering exceptional, person-centered care—but we know that the best care is constantly evolving. That’s why we actively listen, learn, and adapt based on client, family, staff, and stakeholder feedback.
How We Collect Feedback
Client & Family Surveys
Regularly conducted to assess satisfaction and identify areas for improvement.
Care Reviews & Consultations
Ongoing discussions with clients and families to ensure care plans align with evolving needs.
Real-Time Service Feedback
Digital care logs and live family updates allow immediate input on care quality.
Staff & Carer Feedback
Monthly team meetings and one-on-one check-ins ensure our carers have the support they need.
Anonymous Feedback Options
Clients and staff can submit concerns confidentially through our secure online platform.
Complaints & Incident Reporting
A formal process to escalate and resolve any issues professionally and efficiently.
How We Use Feedback to Improve Services
Immediate Action on Urgent Matters
Complaints or critical concerns are addressed immediately with a structured resolution plan.
Quarterly Service Reviews
Trends in feedback help shape service improvements, from staffing to client engagement.
Training Enhancements
Carer feedback informs training programs, ensuring staff are well-equipped to meet client needs.
New Service Innovations
Suggestions from clients and families inspire new care offerings and better support solutions.
Technology Integration
We use feedback to refine our digital care planning, real-time monitoring, and AI-driven risk management.
Transparency & Accountability – What We Share
Annual Quality Reports
Providing a detailed overview of feedback received and actions taken.
Publicly Available Client Testimonials
Showcasing real experiences from families we’ve supported.
CQC Compliance & Performance Updates
Ensuring our care remains compliant and continuously improving.