FAQs

Resources & Family Support

Frequently Asked Questions (FAQs)

Get the answers you need about home care, funding, and how we support you!

At KI Care Ltd, we understand that choosing a home care provider is a big decision. That’s why we’ve created this FAQs section to answer your most common questions about our services, care plans, costs, and policies.

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General Service Questions

What services does KI Care Ltd provide?

We offer personal care, companionship, dementia support, respite care, hospital discharge support, and live-in care.

How do I know if home care is right for my loved one?

Home care is ideal for those who need assistance with daily tasks but want to maintain their independence at home. We provide free consultations to assess individual needs.

How do I arrange care?

Simply contact us, and our care team will book a consultation, assess needs, and create a personalised care plan.

Are your caregivers trained and background-checked?

Absolutely! Our caregivers undergo enhanced DBS checks, mandatory training, and ongoing professional development to ensure the highest standard of care.

Do you offer emergency or short-term care?

Yes, we provide respite, holiday, and emergency care services to support families during temporary or urgent situations.

Still have questions?

Care Plans & Customisation

Can I change my care plan later?

Yes! Our care plans are flexible and can be adjusted as needs change.

Do you create personalised care plans?

Absolutely! Each care plan is tailored to individual needs, preferences, and daily routines.

How often are care plans reviewed?

We conduct regular care reviews and update care plans based on feedback from clients and families.

Can I choose my caregiver?

Yes! We match clients with caregivers based on compatibility, personality, and care needs.

Do you support complex care needs?

Yes, we have specialist caregivers trained in dementia, palliative care, disability care, and complex conditions.

Want a personalised care plan?

Pricing & Funding

How much does home care cost?

Costs vary based on care needs, visit duration, and service type. Contact us for a personalised quote.

Do you accept local authority funding?

Yes, we work with privately funded clients and those receiving local authority funding.

Are there additional fees?

No hidden costs! All charges are clearly outlined in our care agreement.

Do you accept direct payments or private insurance?

Yes, we accept direct payments, private insurance, and personal care budgets.

Do you support complex care needs?

Yes, we have specialist caregivers trained in dementia, palliative care, disability care, and complex conditions.

Need help understanding care costs?

Policies & Procedures

How do you ensure client safety?

We have strict safeguarding policies, enhanced DBS checks, and comprehensive risk assessments to protect every client.

What happens if I need to cancel a visit?

We offer flexible scheduling—simply notify us in advance to reschedule your care visit.

How do you handle complaints?

We have a transparent complaints procedure where all concerns are handled promptly and professionally.

Do you have infection control measures in place?

Yes! Our caregivers follow strict hygiene, PPE, and infection prevention protocols to ensure safety.

Where can I access your full policies?

Our policies are available upon request.

Want to review our policies?

Office Hours Contact

On-Call Number